Refund policy

This policy covers paid Devoxal subscriptions, team seats, and hosted usage sold through devoxal.com and our billing provider, Creem (creem.io) for cards and NOWPayments for crypto. It should be read with our Terms.

No refunds (except where required by law)

Except where a refund is required by applicable law, all fees are non-refundable. That includes Individual and Team subscription charges, seat charges, hosted usage included in a plan, and on-demand / overage usage once purchased or consumed.

We may choose to issue a goodwill refund in rare cases, but we are not obligated to do so.

Cancel anytime

You can cancel a subscription at any time from your account billing settings or by emailing support@devoxal.com. Cancellation stops future renewals. It does not refund charges already processed for the current billing period. Paid access continues until the end of that period unless we state otherwise.

Trials and free periods

The free trial (bring-your-own key) does not involve a charge. If you start a paid plan after trial, that first paid charge is subject to this policy like any other subscription payment.

Teams

Team seats bill when an invite is accepted. Removing a member or canceling a seat does not create an automatic refund for time or usage already billed in the current cycle.

App Store / Play Store

If you purchased through Apple or Google, that store is the merchant of record. Refund requests for those purchases must go through Apple or Google; Devoxal cannot refund them directly.

Chargebacks and disputes

If a charge looks wrong, contact us first at support@devoxal.com with your account email, charge date, amount, and invoice ID if you have one. Filing a chargeback without contacting us may delay resolution and can affect account access while the dispute is open.

Consumer rights

Nothing in this policy limits rights you may have under mandatory consumer protection laws in your jurisdiction. Where those laws require a refund or cooling-off period, we will comply.

Contact

Billing questions: support@devoxal.com